Privacy Policy

SOS Dogs is a dog training, education and private dog day care business based in Paddington, Brisbane. We respect your privacy and are committed to handling personal information responsibly, transparently and in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where they apply to our business. This Privacy Policy explains what information we collect through our website, how we use it, who we may share it with, and how you can contact us about your information.

What we collect

When you use our website or contact us, we may collect the following types of personal information:

  • Enquiry information — including your name, email address, phone number, your dog’s name and breed, and any information you choose to include in your message.

  • Consultation, day care or service information — including details you provide when enquiring about, booking or using our dog training, education or private day care services.

  • Waitlist information — if you join the Education Portal waitlist, we collect your name and email address so we can let you know when courses or resources become available.

  • Shop and purchase information — if you purchase from our shop, we collect the information needed to process and deliver your order, such as your name, contact details and delivery address. Payments are processed securely by our payment provider. We do not see or store your full card details.

  • Website and usage information — our website platform may collect information such as pages visited, browser type, device information, general location and cookie data. This helps us understand how our website is used and improve the experience for visitors.

How we use your information

We use personal information for purposes directly related to our business, including to:

  • respond to enquiries and recommend suitable consultations, services or resources

  • provide dog training, education, private day care and related services

  • process bookings, forms, waitlist requests and shop orders

  • communicate with you about your enquiry, booking, order or service

  • send Education Portal updates or other marketing messages, but only where you have asked to receive them or where we are otherwise permitted to do so

  • improve our website, services, forms and client experience

  • meet our legal, insurance, accounting and record-keeping obligations.

You can opt out of marketing messages at any time by using the unsubscribe option in the message or by contacting us directly.

Cookies and website analytics

Our website may use cookies and similar technologies to help the website function, understand visitor activity and improve our content and services. Some cookies are necessary for the website to work properly. Others may help us understand general website usage, such as which pages are visited and how visitors navigate the site. You can usually manage or disable cookies through your browser settings, although some parts of the website may not work as intended if cookies are disabled.

Who we share information with

We do not sell, rent or trade your personal information. We may share personal information with trusted service providers who help us operate our business and website, including our website platform, email provider, booking or form tools, payment provider, delivery providers, professional advisers and IT support providers. These providers may store or process information in Australia or overseas. We may also disclose information if required or authorised by law.

How we store and protect information

Personal information may be stored in our business email, website platform, booking or form systems, payment systems and other secure business tools. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We keep personal information only for as long as reasonably needed for the purposes outlined in this policy, or as required for legal, accounting, tax, insurance or business record-keeping purposes. When information is no longer needed, we will take reasonable steps to delete or de-identify it where appropriate.

Your privacy choices and rights

You may contact us to ask what personal information we hold about you, request that we correct inaccurate information, ask us to delete information where appropriate, or unsubscribe from marketing communications. Please contact us at sosdogs@outlook.com or call 0431 601 954.

Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

Last updated: 01/08/2026